🎉FREE delivery to relay points for €60 and to home delivery for €100 purchases! Take advantage!🎉

FAQs

What are the main characteristics of our products ?

Our product stands out above all for its cute design and exceptional quality. We have designed a unique and playful style to delight both you and your pet. We also focus on quality, with careful manufacturing and attention to detail so your pet can enjoy a healthy and happy life. We are committed to promoting the health and well-being of your pet while creating aesthetic products that will make them the star of your daily life!

Where are you from?

Our company is based in France. We have selected the most popular and unique pet products from Asia.

What are the forms of payment accepted ?

The accepted payment methods are:
- Paypal
- Apple pay
- Visa
- Mastercard
- Bank card

Are payments secure?

Yes, all our transactions are secure thanks to our partner Shopify .

H ow do I use a promo code?

To apply a promo code, simply enter it in the “promotional code” field in your cart. Note: You can only use one promo code at a time. Please contact our customer service if you are having difficulty with your promo code.

What should I do if my payment is rejected?

The credit card authorization could have failed for several reasons:
x error on number, date or CVV code
x problem with the card or your bank
Two possibilities are available to you in this case:
x you can try to make the payment again with your card
x you can contact your bank directly
Please wait at least 5 minutes before seeing these two options appear on your account.
Your Paypal payment failed:
x You can directly renew your payment by accessing your paypal account.